Human Call Centers has more than 22 years experience of operating call centers in the US and Mexico, specialized in the development and management of CRM projects, business to business, direct sales, customer service and billing telemarketing campaigns. Through efficient processes, human talent, experience and a high level of commitment we continuously exceed our clients’ expectations.
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We are not just another bilingual contact center. We are bi-cultural so we perfectly understand the best business practices of both countries, and that translates into a better customer experience and higher sales results. We have sales embedded in our DNA.
Given its proximity to the United States, English is widely spoken in Mexico and in many cases without a strong accent, which is critical in a phone environment. In addition, the level of higher education in Mexico has continued to improve over the past 20 years, creating a large population of young, fluently bilingual and bicultural college students who not only speak perfect English, but are also able and willing to fill call-center agent jobs in various industries.
SERVICES
Inbound and Outbound
Voice & Data Campaigns
Inbound Customer Contact
Outbound Customer Contact
OUR FIRM
We are proudly certified by the National Minority Supplier Development Council as a
Minority Business Enterprise.
US companies that sells to the government are required to hire MBE’s due to Supplier Diversity Requirements, Federal and State Tax Incentives, Social impact and more.
Having a DUN’s number helps validate our business and allows us to have Universal Business Identification, Government Contracting, Credit-worthiness and Credit Opportunities.
Helping you find the right IT solutions.
HCC understands that different customers have different needs. We use and partner with different technology solutions and providers. We have traditional switching, storage and reporting equipment as well as cutting edge cloud based technology, redundancy and reliable Business Continuity Planning.
We are constantly improving our technology to meet our clients’ needs and continuously exceed their expectations.
IT PARTNER WITH A SHARED VISION
Mobility
Cloud Computing
Security
Mobility by effectively looking at each communication method at the mobile user’s disposal – be it phone, e-mail, chat or social media – your virtual call center agent’s single user interface can help integrate prior knowledge of each particular customer’s experience, empowering the rep to offer more targeted, specific and overall helpful service.
​Cloud Computing often referred to as simply “the cloud,” is the delivery of on-demand computing resources—everything from applications to data centers—over the internet on a pay-for-use basis.
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Elastic resources—Scale up or down quickly and easily to meet demand
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Metered service so you only pay for what you use
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Self service—All the IT resources you need with self-service access
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Security Data security refers to protective digital privacy measures that are applied to prevent unauthorized access to computers, databases and websites. Data security also protects data from corruption. Data security is an essential aspect of IT for organizations of every size and type.
You can come to us if Data security is what you are searching for.
Mexico City
Clients
